User Documentation · Chapter 8
FAQ and Contacting Support
Answers to common questions and what to include when you contact support.
This chapter answers questions that users frequently ask about Mockingjay Network, and explains how to get help from the support team when you cannot resolve a problem yourself.
Frequently asked questions
Is my data stored locally?
Agents in Mockingjay run on nodes, and your own computer, shown as This device, is your local node. Where your data is held depends on how your agents and apps are set up. To see where information lives, review the Nodes, Database, Filesystem and Memory areas of the navigation menu. If you are working with sensitive or regulated information, confirm your organisation’s data policy with Mockingjay Network before connecting it.
What is the difference between an agent and a fleet?
An agent is a single AI worker that does one clearly defined job, such as triaging emails or reading invoices. A fleet is a coordinated team of agents, led by an orchestrator, that together run a complete business process from start to finish. Use an agent for a focused task, and a fleet when a process has several distinct stages.
What is the difference between agent templates and app templates?
Agent templates create AI workers: ready-made agents for common jobs that you can customize. App templates create business systems, such as Accounting or CRM, with their own records, screens and automations. In practice, the two work together: agents created from agent templates do their work inside apps created from app templates.
What is Mockingbird?
Mockingbird is the built-in orchestrator agent. On the Welcome Screen, it searches for agents, creates new ones and plans fleets in response to your plain-language requests. Within a fleet, it coordinates the member agents, deciding which agent handles each step and passing work between them.
What does FREE mean under my name?
The word under your name in the account panel shows your current plan. FREE is the entry-level plan. To see what your plan includes, its usage limits, and the options for upgrading, open ☰ → Bills.
Which autonomy mode should I use?
Use Manual mode while you are learning, when you are testing a new agent or fleet, and for any high-risk work, because it asks for your approval before every action. Switch to Autopilot for routine work that you have already tested and trust. Use Bypass only for trusted, low-risk tasks, since it approves every action automatically.
Contacting support
If you have worked through the relevant troubleshooting chapters and the problem remains, contact the Mockingjay Network support team. You will get help faster if you include the right information in your first message, as it saves the support team from having to ask for it.
Please include the version of Mockingjay you are using, which is shown in the bottom-right corner of the window, for example v2.1.73. Say which operating system you are using and its version, such as Windows 11, macOS on Apple silicon, or the name and version of your Linux distribution.
Describe what you were trying to do, what you expected to happen, and what actually happened. If an error message appeared, copy its exact wording. A screenshot is often the quickest way to show the problem. On Windows, press Win + Shift + S and select the area of the screen to capture. On macOS, press Cmd + Shift + 4 and drag to select an area. On Linux, use your desktop’s screenshot tool, which is usually available from the application menu or by pressing Print Screen.
Guide version 2.1.73 · October 2026. Still stuck? Write to service@soika.ai or use the contact form.